Customer Service Representative

Job Posting

Shift: M - F 7:30am to 4pm. Duration: 12 Months Pay range: $20.00 - $23.00 Hourly Onsite Job

Job Description

• Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.

• Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation.

• Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.

• Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.

• Prompt coordination with logistics team for timely pick up & delivery.

• Liaise with manufacturing facilities & 3rd party vendors as necessary.

• Work with Finance on Accounts Receivable, Accounts Payable issues & follow up when needed.

• Participate in order management process improvement when needed.

• Responsible to meet all operational KPI and SLA.

• Ensure all documentation and order processes are in line with corporate guidelines and compliance.

• Reports preparation on regular basis.

• Perform other duties/projects as assigned.

Skills Required

Customer service, solve problems, critical thinking, excellent keyboard entry, order management, ERP experience, SFDC experience

How Will You Get Here?

Education - High School Diploma or some College Experience- Prefer 1 year of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill).

Knowledge, Skills, Abilities

• Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.

• Experience in ERP, SFDC & MS Office preferred.

• Excellent communications skills

Employee Benefits

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

About LanceSoft

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.