Account Manager (strategy & Retention)

Account Manager (Strategy & Retention)

Makati City

Sales & Business Development – Account Management

Full Time / Hybrid

As a Sr. Account Manager, your goal is to maximize the long term value of clients by building relationships with broker clients and ensuring that they are perfectly satisfied with the service and value we provide in order to retain partnerships with them.

Responsibilities:

• Positively impacting client retention through effective, efficient onboarding and maintaining the highest service level.
• Operating as the lead point of contact for any and all matters specific to assigned accounts.
• Ensuring the timely and successful delivery of our products according to customer needs and objectives.
• Preparing monthly performance reports to clearly communicate the progress of contracted executions.
• Ensuring consistent touch points with assigned clients and assisting Key Account Manager(s) where needed.
• Develop new business with existing clients and/or manage the renewal process.
• Onboarding of clients through welcome emails and welcome calls, training clients on website usage.
• Resolving client complaints and preventing additional issues by improving processes.
• Building and maintaining strong, long-lasting customer relationships.

Minimum Qualifications:

• Preferred work experience as an Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
• Client Retention, Client management and other service related is an advantage.
• Experience with CRM software (Salesforce) and MS Office (MS Word, MS Excel).
• Experience in building and maintaining client and stakeholder management.
• Must be willing to take a hybrid set up based in Makati.