Office IT Support Specialist

Local Office It Support

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

We are looking for a local office IT support person to help us with IT system support across our offices locally. This function helps us bring our IT systems standardization to the next level. We're a young and modern tech company where most of our work is conducted via cloud-based. We're hoping you're a person who finds this an interesting challenge rather than a troublesome fact!

You will be part of the office IT infrastructure project team here at Lalamove where our end-to-end goal is to deliver the best experience working here from a tooling perspective, as well as making sure that Lalamove stuff actually works and is secure. So, whilst you'd suggest your own decisions, process, and implementation within the office IT space, there's still access to help within everything from user workstation hardware, telecom ISP service, cloud/IP PABX, networking, AV VC system, security system, UPS system as well as IT facility coordination and daily system administration.

What You'll Do

• Maintain and support office user's workstation (PC/Laptop) and various office IT equipment life-cycle and availability
• Handle procurement process for IT equipment/project-based on ISO audit standard
• Coordinate and maintain office meeting rooms VC and AV system setup
• Coordinate with telecom service (ISP) vendors to ensure offices telco circuits availability (Internet, IDAP, ISDN, PSTN or etc)
• Coordinate and troubleshoot for office structured cabling system
• Maintaining office network connectivity and coordinating with the network team for network infrastructure design and build troubleshooting, and maintenance (WAN, firewall, L3/L2 LAN, WiFi system …)
• Maintaining UPS system operation
• Daily system administration and support (accounts creation, termination, etc...)
• Documentation (inventory, IT drawings, IT-related documentation)
• Troubleshooting for IT equipment and inquiries of users
• Communication with IT vendors in various categories

What You'll Need

• Degree or certificate holder in information technology or related disciplines
• Qualification in CCNA, CCNP, MCSE, MCP, and MCITP… is an advantage
• Experienced in procurement procedure for IT equipment and vendors / ISP communication
• Experienced in Google WorkSpace is an advantage
• 2 - 3 years of solid experience in IT technical support, system administration
• Experienced and knowledgeable in networking (firewall, core/access switching, etc…), on perm / cloudbase server and IP/cloud PABX system concept, connection, and installation
• Solid experience in AV VC system concept, design, and technical troubleshooting
• Experience in MacOS/Windows installation, administration, and maintenance
• Basic knowledge of IT server/comms room infrastructure and structured cabling system
• Basic understanding of ITIL
• Advanced English
• Independent, self-motivated, well organized, and able to work under pressure

What We Seek

• Who is passionate about start-up company and tech infrastructure.
• Innovator, executor in IT infrastructure project for business growth.