Customer Service Representative (contractor)
Lakeland Industries
Customer Service Representative
At Lakeland Industries, we're more than just a leader in the PPE sector—we're a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you're looking for a workplace that values creativity, teamwork, and purpose, you've found it.
Position Purpose
Operate as the liaison between the customer, the Sales Team, and production/manufacturing.
Representative Duties and Responsibilities
- Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat.
- Correctly and timely entry of orders into Lakeland's ERP (Sage) system.
- Be knowledgeable of technical/performance aspects of Lakeland & competitors' products and able to cross products.
- Maintain paperless filing system as needed.
- Enter RGA requests into the computer system.
- Perform various administrative duties or functions as needed.
- Take initiative and complete tasks timely.
- Support and uphold the three pillars: Respect, Communication, and Accountability.
- Be proficient in the use of Lakeland's CRM (Salesforce) system.
- Must be reliable and punctual.
Required Knowledge, Skills, and Abilities
Requirements: Data entry experience, customer service experience, detail-oriented, ability to professionally communicate via both verbal and written skills, MUST be able to multitask.
Preferences: Customer service experience in a manufacturing environment.
Minimum Education/Experience
Education: High School Diploma or GED equivalent
Experience: NA
Preferred Education/Experience
Education: Bachelor's degree from an accredited college or university
Experience: Customer service experience in a manufacturing environment
Financial Responsibilities
Budget: None to $20,000
Revenue: None to $20,000
Overall: None
Working Conditions / Equipment
Climate controlled environment; ability to sit for long periods of time at a desk and/or computer; ability to handle multiple and repeated phone calls and emails; ability to operate standard office equipment