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Customer Services Support Specialist
Coordinate and standardize customer service practices across the entire garrison.
Wiesbaden, Hesse, Germany
Mid-Level
1 week ago
Customer Services Support Specialist
Location: USAG Wiesbaden, Germany
Position: Full-time
Duties:
- Manage ICE comments, surveys, and Commander's Hotline responses
- Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
- Support customer service award programs and recognition events
- Coordinate and standardize customer-facing service areas across the garrison
- Deliver ICE training and promote customer service best practices
Qualifications:
- Bachelor's degree in business, human resources, or related field and 3+ years of experience in customer service program management — OR — 6+ years of directly related experience, with 3 years in an English-speaking environment
- Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
- Strong communication, project coordination, and analytical skills
- Must meet English proficiency Level III (reading, speaking, writing)