User Support Technician (91 - 00)

User Support Technician

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Non-Exempt - Temporary

Up to $45,906

Job Summary:

The User Support Technician responds to immediate user support needs in regard to hardware and software installation and trouble-shooting, basic operating system and applications training, and network systems administration. The User Support Technician must have good verbal and written communication skills to interact directly with users and vendors, and to maintain logs, inventories and other records to insure the smooth functioning of the organization on a day-to-day basis.

Core Competencies:

• Ability to maintain effective working relationships with all employees and department needs. Must be a self-initiating and adaptable with an ability to communicate to a variety of staff members.
• Excellent customer service skills, and the ability to work well with customers and vendors.
• Knowledgeable with industry standards and best practices for end user hardware and software.
• Ability to work with customers who have varying degrees of technical expertise.
• Exceptional troubleshooting ability required to solve non-routine, complex problems as they arise.
• Experience with Microsoft products Office 365, Windows 10, 11.
• Computer hardware and software skills are required.
• Ability to troubleshoot and repair hardware and software.
• Critical thinking and communication skills.
• Ability to maintain relevant skill sets and adapt to the ever-changing field of technology.
• Ability to work in a team oriented, collaborative environment is required.
• Strong oral and written communication skill.
• Ability to be well-organized.
• Ability to use analytical skills effectively.
• Bilingual / Spanish desirable.

Job Requirements:

• Associates Degree in Computer Science of Related Field and one year related experience.
• Must have advanced understanding of IBM computers. DOS, Windows, Microsoft Word, Microsoft Access and Microsoft Excel. Unix/Linux knowledge a plus.

Benefits:

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

91-00-803-00 #INDEL