Customer Service Representative

Customer Service Representative

Fremont, CA 94538

Job Description

Abilities Required:

• Clear, friendly and professional speaking skills.
• Clear, precise and professional writing skills.
• Computer/telephone/FAX equipment literacy.
• Organizational skills to accommodate multiple sales/service tasks.
• Personable disposition when interacting with employees and visitors.
• Interest in developing solid business relationships with clients.
• Motivation to learn catalog products/services with adequate knowledge to clearly convey ordering information as required.
• Technical aptitude for product support.
• Basic interest in high vacuum technology.

Daily Tasks:

• Accept all incoming telephone inquiries directed from customers and other outside individuals.
• Provide product ordering assistance to customers as required.
• Provide quotations in a timely manner.
• Enter sales orders/RMA's into company computer system as required.
• Maintain control of weekly backlog report.
• Maintain a satisfactory level of weekly orders entered.
• Maintain a satisfactory level of weekly sales revenue.
• Maintain a satisfactory level of weekly product quotations.
• Submit log of orders/revenue and quotes at the end of every week.
• Provide file maintenance to Customer Data Base.
• Access sales related information as required to provide customer assistance as well as production/collections assistance.
• Convert incoming calls into sales cycles* to the best of abilities and provide the necessary follow-up to secure orders.
• Secure sufficient background information for complex calls and transfer to more capable colleagues.
• Assist Administrative personnel, when requested, to secure payments for past due products/services.
• Assist Receptionist as required, e.g., answer and direct incoming telephone calls to company during breaks and absences.
• *Sales Cycle: THE PERIOD OF ALL EVENTS AND TASKS LEADING FROM AN INITIAL CONTACT TO A SALE AND ENDING WITH THE COLLECTION OF PAYMENT.

Requirements

• Working with ERP software systems
• Familiarity with RMA's (definite plus!)
• Understanding of what a B.O.M. sale would be in an inventory ERP system
• Processing quotations
• Processing/entering sales orders
• Understanding of purchase orders with Net terms
• Basic understanding of Microsoft office, Word, Excel, Windows 10 & 11
• Familiar with shipping methods and incoterms
• International sales (definite plus)
• Export compliance (definite plus)