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Customer Service Rep - Warehouse
Assist customers effectively to resolve inquiries and build lasting relationships
Tracy, California, United States
Entry Level
1 month ago
LaborMAX
A staffing agency specializing in providing temporary labor for industries such as construction, manufacturing, warehousing, and hospitality.
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Customer Service Rep- Warehouse
Duties include:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements Required:
- Proven customer support experience or experience as a client service representative
- Strong email/phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
About LaborMAX
A staffing agency specializing in providing temporary labor for industries such as construction, manufacturing, warehousing, and hospitality.