Specialty Testing Customer Service Support Rep - work From Home - Remote Eligible

Customer Service Support Representative

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Duties and Responsibilities:

• Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor's offices and/or private insurance carriers
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work in multiple systems/websites simultaneously
• Provide assistance to clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
• Collaborate with other departments to resolve reimbursement opportunities
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Initiate payment plans for patients for outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned

License/Certification/Education:

• High school diploma required
• Associate or bachelor's degree preferred
• 1-3 years of applicable experience

Requirements:

• Healthcare experience needed
• Knowledge of professional medical billing and collection practices preferred
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
• Previous customer service experience handling high call volume preferred
• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency - MS Windows, MS Office, and database experience
• Medicare/Medicaid billing experience preferred
• Knowledge of CPT and ICD10 codes highly preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) desired
• Working knowledge of prior authorization, a plus
• Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes, a plus
• XIFIN experience a plus

Remote Technical Requirements:

• Internet speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi

Application Window closes: 10/24/2025

Ability to work the following schedule: Monday-Friday 9:30am-6:00pm EST

Pay Range: $17.75- $21.00 an hour (or State/Local minimum wage, if higher)

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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