ECOM Customer Service Representative

Job Opportunity At Cape Electrical Supply

Make a difference. Overview: Interacts with customers; gives information in response to inquiries about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

Typical Functions: Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems.

Minimum Qualifications: High school diploma or GED Shift and Hours: Monday - Friday, 7:30am - 4:30pm. Compensation Details: The expected starting rate of pay for this position is $16.00 - $19.00 per hour, depending on experience.

Why should you join Cape Electrical Supply? The company has specialized in providing a high level of service and a large available product offering of the industry's leading brand names. Chances are, if you need a specific electrical product by name, part number, or application, Cape Electric will have it available either through stock, vendor distribution, or factory order. Cape Electric's growth has allowed the company to expand beyond the traditional commercial and industrial markets. Cape Electric's presence in voice and data communication, utility markets, and residential showrooms has become well established during the past 15 years. And, we've successfully merged today's technologies with our capabilities to become a national supplier to a number of leading U.S. companies. At the heart of Cape Electric's business is the people factor. We've worked to craft a culture that frees talented people to develop business relationships and become the primary source for their customers' product related needs. The results have been outstanding. We invite you to become part of our universe.

Equal Opportunity Employer/Vet/Disabled