Customer Service Representative

Customer Service Representative – Call Center Support

About the Role We are seeking a motivated Customer Service Representative– Call Center Support to join our hybrid team. In this role, you'll serve as a critical connection between patients, caregivers, and providers by ensuring medication refills, shipments, and support are handled with care and accuracy. This position is ideal for candidates who thrive in fast-paced environments, enjoy problem-solving, and are eager to grow in the healthcare field.

Location: Hybrid (must live within 100 miles of work location) Pay: $15–$17/hr. (based on experience, education, and location) Schedule: Monday–Friday | Shifts may range from 8:00am–4:30pm to 11:30am–8:00pm (must be flexible for any shift) Perks: Opportunity for Full-Time Conversion (FTE)

Key Responsibilities

• Handle inbound and outbound calls to/from patients, caregivers, and providers.
• Deliver exceptional customer service and an effortless experience.
• Provide accurate information and resolve caller needs with professionalism.
• Process prescription refills and schedule medication shipments.
• Document follow-ups and provide next steps for callers.
• Maintain compliance with policies, HIPAA, and procedures.
• Adapt to flexible work schedules as needed.

Qualifications

• High school diploma or equivalent.
• Pharmacy Board Technician Registration (must be obtained prior to or on the first day of employment).
• 1+ years of call center experience preferred.
• Previous healthcare experience desired.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Office.
• Typing speed of 35 WPM or greater.

Work Environment

• Hybrid work schedule (on-site + remote).
• Must live within 100 miles of the specified location.

Apply today with Adecco Healthcare & Life Sciences and take the next step toward a rewarding career in healthcare support!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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