Client Service Associate 2

Public Consulting Group LLC

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

• Teaching
• Learning Solutions
• Data Systems
• IT Solutions
• Financial Solutions
• Equity in Education
• Equitable Education
• Recovery Services

PCG helps school districts and state agencies across the country support the delivery of health-related services by helping schools access critical Medicaid reimbursement.

Client Success Partners (CSP) are key members of the Client Success Team within the School Based Services (SBS) Center of Excellence (COE). This role will directly work with PCG Education clients, taking ownership for stakeholder engagement with a strong focus on optimizing program returns. This role must effectively integrate capabilities in client management and project management, collaborating with Operations, Product, Program Integrity, and other staff to execute contractual obligations. CSPs also actively engage with local team members, working together to understand state and school district environments to effectively deliver and expand PCG services. This position may report to either a SBS COE Client Success Associate Director or a Client Success Lead. The position will require up to 20% travel across South Carolina.

Duties and Responsibilities

Supports customer service and operations for clients:

• Responsible for initiative planning and ongoing client relationship management
• Collaborates with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives.
• Responsible for acquiring and applying knowledge, best practices, methodology, and tools to client organizations.
• Responds to inquiries and questions in a timely manner.
• Works within a team to accomplish other duties on projects to meet necessary deadlines.

Required Skills

Strong analytical skills, including the ability to analyze and organize data. Excellent organizational, oral presentation and written communication skills. Ability to manage time to meet critical deadlines. Ability to work independently and with a team. Excellent ability to build and maintain business relationships with clients. Proficiency in MS Office products, including PowerPoint, Excel and Word. Research and project management capabilities. Advance database skills.

Qualifications

High School diploma or equivalent, Bachelor's degree preferred. 2+ years similar work experience.

Supervisory Responsibility

None

Working Conditions

Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $56,300-$80,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.