Customer Service - japanese Language

Customer Service Representative

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.

Job Description

Certified JLPT N1-N2 Japanese language speaking & writing resources along with proficiency in English.

You will interact with the account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.

A can-do attitude. No task is too small.

Drive to deliver exceptional Customer Service.

Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.

Good troubleshooting and problem-solving skills.

Strong verbal and written communication, robust interaction with stakeholders and other members of the team.

Ability to manage expectations, deal with complex customer concerns and improve customer service.

Accountability and ownership, prioritizing own workload.

Work well with others and actively contribute toward team objectives.

Demonstrate a proactive approach and get things done.

Ability to apply learned skills, awareness beyond the immediate area/role.

Ability to work under pressure, flexible, positive, and focused during times of change.

Your Future at Kyndryl

Kyndryl's focus on providing innovative IT solutions to its customers. This means that you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Bachelor's degree in a technical field or equivalent practical experience.

Required Professional and Technical Expertise:

Excellent in Japanese skills both translation and interpretation

Japanese Language Proficiency Test (JLPT) level should be N1/N2

Ability to analyse and troubleshoot in large-scale distributed systems.

Expected to do the work according to SOP's (In Japanese).

Ability to understand, explain and enhance internal tooling processes.

Ability to learn, understand and explain business processes.

Demonstrable knowledge of application support at an Enterprise level.

Experience in supporting Major Incident and Problem Management gained in an ITIL-based organization.

Candidate should have 6 to 10 years of experience.

Preferred Skills and Experience

Ability to adapt and change and learn new tools and skills.

Self-motivated, able to deliver under deadlines and multi-task under pressure.

Self-starter with a passion for personal development and continuous improvement.

Team oriented Excellent verbal and written communications skills.