Customer Service Specialist

Customer Service Specialist

Are you passionate about leveraging your commercial skills to provide optimal service to our customers? Do you have an affinity for the agricultural sector? This is your opportunity to join the Customer Specialist team at Kramp in Lummen.

What is your role?

As a Customer Service Specialist, you will be the point of contact for our customers and identify sales opportunities. It is a dynamic and varied role, as you will collaborate with many different customers and internal teams. No day will be the same for you.

What will you do?

• Handle all incoming questions about the webshop, our services, orders, and deliveries.
• Prioritize the creation and follow-up of new customers in their first year with Kramp.
• Make frequent outbound calls to customers, for example, to provide explanations about MyAccount and pricing.
• Together with the Account Manager in the field, ensure the proper follow-up of our customers and implement actions as needed to support them.
• Play an important role within the customer team and participate in meetings and projects. Additionally, work closely with other departments such as Marketing, sales support, retail, and Business solutions.

Your team

You will be part of the Sales department, where customer service specialists and product specialists work together to ensure that our customers in Belgium are optimally served. Together, they ensure that every day.

Who are you?

You are available 40 hours per week. It goes without saying that you are customer-oriented and service-oriented. You are also communicative, proactive, and accurate. You enjoy working in a team.

Furthermore, you have:

• A completed education in a commercial field.
• Experience in a similar role.
• Affinity for working with various software packages.
• Good knowledge of the Dutch and French languages.
• Knowledge of the English language: we regularly speak English with colleagues in other countries.

What do we offer you?

We ask a lot, but we also expect the necessary in return. If you work at Kramp, you work in an ambitious, fast-growing, and financially healthy organization. Kramp places great importance on personal development, which is reflected in the necessary training and growth opportunities for its employees. Kramp values a pleasant work atmosphere and employee satisfaction, and therefore undertakes the necessary initiatives in this area (such as staff association, feel great@work, and team building).

In addition, you will receive:

• A contract for a certain duration.
• A good salary.
• An interesting package of extralegal benefits (meal vouchers, hospitalization insurance, group insurance).
• 20 vacation days and 12 extra vacation days because you work 40 hours per week.
• Reimbursement of travel expenses and home office allowance.
• Profit sharing.
• Flexible working hours and the possibility of working from home after the onboarding period.

Do you want to come and work with us?

If you are enthusiastic about the above description and recognize yourself in it, we would like to meet you! Use the application button and upload your CV and cover letter.

If you do not fully meet all the requirements for this position but think you would be a good match for us, apply and convince us.

Do you have a question? Do not hesitate to contact monique.welling@kramp.com, Talent Acquisition Specialist.

About us

Thanks to our ambitions, we are active in all of Europe: a leading position in the agricultural parts market. We invest heavily in E-Business and innovations. Our goal is to make it easy for our customers. Working at Kramp means collaborating with more than 3500 international colleagues. The people at Kramp are enthusiastic, professional, and committed. We speak the language of our customers, understand their challenges, and earn their trust to exceed their expectations. Our promise "It's that easy" is embedded in our culture and DNA.

Working at Kramp means:

... you belong here! Being part of our open business community.

... your work makes a difference! Having an impact on what matters.

... you develop and realize! Learn and realize your potential.

More about Kramp: https://www.careeratkramp.com/nl-nl