Stage - Customer Service (supply Chain)

Customer Service Internship

In the Supply Chain Department, based in Paris, this internship will last 6 months starting from January 2026. As a customer service intern, your main mission will be to ensure an optimal customer experience for our partners (GMS, RHF, etc.).

You will work in a dynamic environment where service excellence, rigorous cost tracking, and continuous improvement of operations—from preparation to delivery—are our top priorities.

Your main responsibilities include:

• Managing orders: Receiving and integrating orders into the system. Verifying data (addresses, dates, references, quantities) and compliance with terms and conditions. Complete tracking until final delivery.
• Communication and incident management: Being proactive in client communication. Effectively managing unforeseen events: shortages, delays, discontinued products, promotion inconsistencies, etc.
• Optimization of costs and quality of service: Finding the right balance between service excellence and control of logistics costs.
• Cross-functional support to teams: Collecting delivery notes for dispute management or service rate justifications. Monitoring outsourced third-party operations. Reporting incidents to the commercial department. Participation in performance analysis through monthly customer points.

The profile we are looking for includes:

• A Master's student (business school, university, or equivalent) with a strong interest in Supply Chain.
• First professional experience in a professional environment is appreciated.
• Proficiency in Microsoft Office, especially Excel.
• You are meticulous, organized, have excellent interpersonal skills, and enjoy working in a team.
• Customer orientation is in your DNA!

Recruitment process:

• HR interview.
• Interview with your manager.

Location(s): Paris

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.