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Team Member - customer Experience - support Services - customer Experience

Design and govern customer experience measurement systems across the bank to improve NPS
Mumbai, Mahārāshtra, India
11 hours agoBe an early applicant
Kotak

Kotak

Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.
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Customer Experience Measurement Systems Leader

This role leads the design, implementation, and governance of customer experience measurement systems across the bank, including NPS®, TNPS®, RNPS®, and other CX metrics. In addition to analytics, the role plays a critical function in solutioning — working closely with cross-functional business teams to identify root causes, co-create solutions, remove friction, and drive measurable improvements in NPS and customer satisfaction.

The role requires strong analytical skills, influence without authority, and the ability to bring teams together to solve customer pain points end-to-end.

Job Identification: 233580

Job Category: Corporate

Posting Date: 03/07/2026, 07:57 AM

Apply Before: 04/07/2026, 07:57 AM

Degree Level: Bachelor's Degree

Job Schedule: Full time

Locations: Kotak Infiniti, Building No. 21, Mumbai, Maharashtra, 400097, IN

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Team Member - customer Experience - support Services - customer Experience
Mumbai, Mahārāshtra, India
Customer Success
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About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.