Operations Team Member - wbg Operations (ops) - customer Service Desk

Customer Service Desk Professional

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Responsibilities

Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level. Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries. Ensure compliance with internal policies and regulatory guidelines during transaction processing. Maintain and update transaction records and reports using Excel and internal banking systems. Collaborate with other departments to resolve discrepancies or escalations related to customer transactions. Monitor transaction queues and ensure timely execution of all payment instructions. Assist in audits and internal reviews by providing necessary documentation and reports. Continuously identify areas for process improvement and contribute to enhancing service delivery.

Job Identification: 226596

Job Category: Corporate

Posting Date: 01/03/2026, 08:18 AM

Apply Before: 02/03/2026, 08:18 AM

Degree Level: Bachelor's Degree

Job Schedule: Full time

Job Shift: Day

Locations: Narain Manzil Ground Floor, Shop N0. G1 TO G5, New Delhi, Delhi, 110001, IN