View All Jobs 28602
Escalation Representative - comm. Bank HO & Support - customer Service
Own escalation resolution by addressing customer concerns and driving root-cause improvements across departments
Mumbai
Entry Level
18 hours agoBe an early applicant
Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.
7 Similar Jobs at Kotak
Job Description
Job Role
• Working towards resolution of customer concerns and closing loop with customers
• Attending cases which are from MD's Desk / Other Senior Management of the Organization
• Liaise with Department / Division Heads and be a customer advocate in resolving the cases
• Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed.
Requirements
• Has customer centricity (Keeps the Customer First) in all perspective
• Has good communication skills (written and verbal)
• Has sound process / product knowledge
• Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation
Escalation Representative - comm. Bank HO & Support - customer Service
Mumbai
Customer Success
About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.