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Customer Service Representative - relationship Banking Group - customer Service
Handle customer inquiries and resolve issues efficiently to improve satisfaction
Thāne, Mahārāshtra, India
Entry Level
9 hours agoBe an early applicant
Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.
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Customer Service Representative
Grade-E0
Role- Customer Service Representative
Job Description
- Answering inbound calls and addressing client queries making outbound calls for collections and informing them regarding pending EMI and also doing sales pitch for various products.
- Following up on cases and get it closed within defined TAT
- Liaise with department in resolving the cases.
Requirements :
- Has customer centricity (keeps the customer first) in all perspectives
- Has good communication skills (written and verbal)
Job Identification: 225711
Job Category: KMBL
Locations: NEPTUNE ELEMENTS – 3RD FLOOR, Thane, Maharashtra, 400604, IN
Customer Service Representative - relationship Banking Group - customer Service
Thāne, Mahārāshtra, India
Customer Success
About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.