Customer Service Representative

Customer Service Representative

The Customer Service Representative will work closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service and the credit/collections department. Processes orders, returns, credits, discrepancies and manages order status follow-up requests, via phone, email and Partner Place/B2B. Role will also create service calls for break/fix repairs.

Customer Service Representative Job Duties: • Strong Customer Service experience • Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks • Build relationships and work closely with customers and Kodak internal partners. • Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners • Understand customer's expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses. • Work with management and other internal Kodak partners to ensure processes are capable of meeting customer's expectations in an efficient manner. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Analyzing information and evaluating results to choose the best solution and solve problems. • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). • Prompt in responding to inquiries or to notify customers of any planned adjustments.

Education/Experience: • Bachelor's degree, Post-Secondary diploma or Equivalent. • 3 to 5 years of Customer Service Experience preferred. • Experience with SAP desirable, or an equivalent ERP system. • Experience with Salesforce desirable. • Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint).

Key Competencies: • Strong problem analysis and problem-solving • Interpersonal skills • Communication skills - verbal and written • Self-motivated and able to work under pressure • Able to foster and remotely build relationships with internal/external customers • Attention to detail and accuracy • Adaptability • Results Orientated

EOE Policy Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Estimated Salary: $21.00 - $23.00

Experience Level: 0-5 Years