Customer Service Supervisor

Customer Service Supervisor

Location(s) Lisle, Illinois Company Molex Career Field Customer Service

Lead, coach, and develop a team of six VMI Specialists, setting clear expectations and driving a culture of accountability, ownership, and continuous improvement

Ensure the team consistently meets or exceeds performance expectations related to reporting accuracy, data timeliness, and service or inventory-related KPIs

Drive a proactive approach to customer management, reducing escalations by anticipating needs, balancing inventory effectively, and mitigating risks early

Coach team members on how to interpret and act on data from SAP, Power BI, CRM, and planning systems to make informed, forward-looking decisions

Serve as the escalation point for complex customer and supply issues, leading resolution while maintaining strong customer relationships

Partner cross-functionally with Planning, Manufacturing, Finance, Pricing, and other teams to resolve issues and improve processes

Reinforce a strong sense of urgency and follow-through across all team interactions with customers, internal stakeholders, and leadership

Support onboarding, training, and development of team members to build capability and future leadership bench strength

Identify and drive continuous improvement opportunities that enhance efficiency, reduce risk, and improve the customer experience

3 or more years of experience leading or supervising a customer service, supply chain, or order management team

Experience working in a manufacturing, supply chain, or customer-facing operational environment

Ability to coach and develop team members while driving accountability to performance expectations

Experience working with data and reporting tools (e.g., ERP systems, CRM, or dashboards) to support decision-making

Strong organizational and prioritization skills, with the ability to manage competing demands

Effective communication skills and ability to collaborate across teams and with customers

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.