Customer Service Associate

Customer Service Associate

At Knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

1. Book home consultations, ensuring efficiency;
2. Handling emails and calls related to home consultations;
3. Registration and management of appointment requests;
4. Controlling and monitoring of home consultations activity in real time;
5. Coordinate appointments with the triage team and doctors;
6. Provide feedback to other teams;
7. Ensuring a positive experience for doctors, customers, and partners;
8. Clarification on Knok subscription plans

To be considered for this role, here are the skills we're looking for:

• Computer skills and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Team spirit;
• Time flexibility, namely for shifts (24h);
• Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
• Good level of English, spoken and written.

Nice to have:

• You have previously worked in customer service and/or health care companies
• Immediate availability to start functions;
• Worked in a fast paced, growing environment, preferably in a technology company
• Previous experience in working with healthcare and insurance providers.