IT Service Desk

Job Title

Perform Level 1 IT Service for both on-site and remote support

Perform Incident/Request process and services fulfillment via ticketing system, phone, email, WhatsApp and other communication tools

Ensure all IT incidents and users requests are properly logged, responded and escalated by the pre-defined SLAs.

Track and report the status of all critical incidents to management

Support user account administration and mailbox management

Basic knowledge of procurement process and procedure is an advantage

Shift duty is required

Degree / Diploma holder in Information Technology, Computer Science or IT-related training is an advantage, with 1 year of relevant experience

Customer facing or customer service experience is essential

Good communication and organizational skills

Willing to learn new knowledge and accept changes

A good team player, flexible, able to analyze requirements and meet deadlines

Good sense of urgency, able to work under pressure and willing to take ownership

Strong attention to detail with an analytical mind and outstanding problem-solving skills

Strong verbal and written communication in English, Cantonese and Mandarin

We are an equal opportunity employer and welcomes applications from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants maybe considered for other suitable positions in KLN. All personal data of unsuccessful candidates will be destroyed.