Technology Concierge (IT Support)

Technology Concierge @ Byron Park & The Kensington

The Technology Concierge @ Byron Park & The Kensington is responsible for the daily on-site community support of technology needs to enhance the resident experience. This role will provide administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs. Supports the Community Management Team to meet the community's service standards for residents. This associate will also troubleshoot problem areas (via in-person, remote tools, telephone, or chat) for residents in a timely and accurate fashion and provide end-user assistance where and when required.

This is a full time position, supporting both Walnut Creek communities (Byron Park & The Kensington). Monday-Friday, 9am-5pm with flexibility.

Pay range: $24-28/hr

Hiring bonus: $500

What will I do every day?

• Serve as first point of IT contact for residents.

• Monitor residents' technology needs and requests and respond in a timely manner.

• Manage the process for the intake of technology requests from residents, as well as tracking/completion of requests and reporting to measure effectiveness and timeliness of response.

• Coordinate programs related to the interests and needs of the current residents and the surrounding community at-large.

• Teach and instruct classes with patience and at the appropriate level.

• Communicate with Service Desk for knowledge sharing and training.

• Develop and maintain effective relationships and two-way communication with residents and families.

• Look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs.

• Support open and honest communication with and between all residents and associates.

• Model high standards of personal appearance and grooming, which includes wearing a name tag when working.

• Look for ways to reduce costs and create efficiency on a daily basis.

• Ensure regulatory compliance and report any issues or concerns immediately.

• Comply at all times with Kisco standards and regulations to encourage safe and efficient property operations.

• Assist with daily IT needs when required.

• May be asked to troubleshoot and assist with associate IT needs on occasion.

• Perform other duties and tasks as assigned or required by the Supervisor.

Education/Experience/Training

• Outstanding customer service experience is required.

• Experience as a Desktop Support Analyst/Specialist.

• Experience trouble shooting for various technical applications.

• Solid understanding of hardware and software issues within a managed device environment.

• Demonstrate an active interest in learning new skills and certifications.

• Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom applications.

• Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed.

Knowledge/Skills/Abilities

• Action Oriented – Enjoying working hard and having energy for the job; seizing opportunities.

• Caring – Interested in the lives of others; available to listen and ask about the concerns and needs of others.

• Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers, acting with the customer in mind.

• Functional/Technical Skills – Having the skills and abilities to do the job at a high level of accomplishment.

• Informing – Provides the information people need to know to do their jobs and feel good about being a member of the team.

• Integrity and Trust – Seen as a direct, truthful individual; keep confidence; admit mistakes.

• Managing and Measuring Work – Clearly assigns responsibility and monitors process, progress, and results.

• Motivating Others – Creates a climate in which people want to do their best.

• Organizing – Uses resources effectively and efficiently (people, funding, material, support)

• Problem Solving – Uses logic and creativity to solve difficult problems and find effective solutions.

• Experienced in working both independently and in a team-oriented, collaborative environment.

• Ability to conform to shifting priorities, demands and timeliness through analytical and problem-solving capability.

• Clear and effective written and verbal communication skills to interact with all levels.

• Approaches all encounters with residents, associates and vendors in a friendly, service-oriented and professional manner.

What's in it for me? (Great Question!)

Competitive Hourly rate

Healthcare Benefits including Vision & Dental

Matching 401k

Paid Time Off

Rewards and Bonus Opportunities

Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements.

*Kisco Senior Living is an Equal Opportunity Employer