Client Implementation And Data Services Manager

Manager Of Client Implementation And Data Services

King Solutions is a logistics service provider in Dayton, Minnesota, built on a foundation of faith, integrity, and innovation. We create logistics solutions that simplify, streamline, and scale to meet each customer's unique needs while building lasting relationships.

Our culture is rooted in teamwork, creativity, and service. Through our MaKING A Difference program, employees give back to the community, support one another, and take part in company events that strengthen connection and celebrate success.

At King, you will find more than a career. You will find a place where your ideas are valued, your work matters, and faith and community guide everything we do.

Position Summary

The Manager of Client Implementation and Data Services plays a key leadership role within the Client Success department, responsible for new client launches and added service activity for existing clients. This role leads the planning, coordination, and execution of client setup and activation, working across Client Success, Operations, IT, Finance, and Customer Care. The manager also oversees the Senior Business Analysts who drive system configuration, workflow setup, and dashboard development to support accurate data flow and visibility. This position combines project leadership, data governance, and operational readiness to deliver a seamless transition from implementation to ongoing operations.

Responsibilities

1. Lead client implementation projects from initial planning through operational launch, including added service activity for existing clients.
2. Manage project timelines, deliverables, and dependencies to meet client and company objectives.
3. Oversee setup and validation of client data, including profiles, routing instructions, billing, and service requirements.
4. Direct Senior Business Analysts in system configuration, workflow logic, and dashboard development for both internal and client reporting.
5. Coordinate across Client Success, Operations, IT, Finance, and Customer Care to align workflows, data setup, and process readiness.
6. Monitor progress, identify risks, and resolve issues that may impact accuracy, data integrity, or timelines.
7. Maintain standardized templates, documentation, and project tools to support consistent implementation practices.
8. Partner with internal teams to transition clients into ongoing operations and support continuous improvement opportunities.
9. Perform other appropriate duties at the discretion of management.

Required Experience

1. Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
2. Minimum of 7 years of experience in client implementation, data management, or customer operations, with at least 3 years in a leadership role within the logistics or fulfillment industry.
3. Proven experience leading cross-functional projects and supporting system or data-driven initiatives.
4. Strong understanding of logistics workflows, customer setup processes, and system configuration.
5. Excellent communication, interpersonal, and relationship management skills.
6. Ability to analyze performance data, identify trends, and develop solutions that drive improvement.
7. Strong problem-solving and decision-making abilities.
8. Experience working with transportation, warehouse, or order management systems, as well as reporting or dashboard tools preferred.
9. Having PMP (Project Management) certification or Agile Project Management experience is a plus but not required.
10. Flexibility to adapt to changing business needs and client requirements.

Our Core Values

~MaKing a Difference - acting with integrity, fostering a strong sense of community, and exercising diligent financial stewardship.

~Innovation & Creativity - by embracing continuous learning and bold experimentation, we create impactful solutions driven by innovation, creativity, and technology.

~Excellence - from strategy to design, we deliver quality first-rate solutions.

~Safety - we are dedicated to promoting occupational health and safety through proactive management practices and a steadfast commitment to the highest standards of responsibility.

King Solutions offers a competitive package that includes, but not limited to: salary, medical, dental, vision, STD, LTD, company paid life insurance, 401k, PTO and much more!