Implementation Specialist - Remote Eligible

Implementation Specialist

Here's what you need to know about Kinetic. At Kinetic, we're redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organization—helping them thrive in a fast-changing world.

But we're more than just software. We're a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work—and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you're ready to help shape the future of operational technology in education and events, we'd love to meet you.

What Will I Be Bringing To Life In This Role?

We are seeking a highly motivated and skilled Software Implementation Specialist to join our team. In this role, you'll play a key part in showcasing our cutting-edge housing and residence life software to prospective customers while ensuring seamless onboarding and implementation for new clients. You'll be at the heart of our operations—delivering demos, managing projects, setting up systems, and supporting customers across North America. This is a fantastic opportunity for a tech-savvy, customer-focused professional who thrives on collaboration and enjoys making an impact.

Key Responsibilities:

• Support the sales team by demonstrating our housing and residence life software to new prospects, including in-depth demos both remotely and onsite.
• Lead new customer onboarding with planning, project management, delivery, system configuration, and training.
• Work closely with internal departments to coordinate project milestones and ensure smooth delivery aligned with customer timelines.
• Set up demo sites, live products, and sandbox environments.
• Assist in answering technical and functional questions in RFPs.
• Deliver paid-for and webinar-style training sessions for customers.
• Contribute to improving and developing product support documentation.
• Provide insights for product roadmap considerations.
• Collaborate with technical support, Customer Success, sales, marketing, and other functions.
• Work with customers across the USA and Canada.

What Will I Need To Hit The Ground Running?

A Minimum of 3 year's experience in a project management/implementation role.

Proven experience managing small to large-scale projects.

Exceptional interpersonal skills and the ability to build strong relationships.

A confident and engaging presenter with a collaborative approach.

A driven individual who thrives in a fast-paced environment and embraces challenges.

Strong problem-solving and prioritization skills.

An ability to quickly learn and navigate complex software.

A natural curiosity and drive to continuously enhance services.

Strong organizational skills and attention to detail.

Technical proficiency, including knowledge of system integrations/interfaces.

Experience working cross-functionally to achieve business outcomes.

Experience working in a software/SaaS environment preferred.

What Extras Will Make Me Thrive?

As part of the Kinetic team, you will benefit from:

• Competitive Salary
• Annual Bonus Scheme
• Healthcare scheme with Vision and Dental
• Wellbeing program
• 401K
• 15 Days per year paid time off
• Work from home
• Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.

About Kinetic

Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible. Fast forward 25 years, and we are now the technology partner of choice to the world's leading universities and colleges. We are ranked #1 on the APUC framework, ITS1051 AP, for student accommodation management, conferencing and events management, hotel management, and multifunctional management systems. We supply mission-critical software for over 350 customers, from Stanford University to Monash in Australia... Not to mention over 80% of universities in the UK. Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.