Client Success Manager - Remote Opportunity!

KinderCare Client Success Manager

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.

KinderCare is seeking an enthusiastic and committed Client Success Manager. This pivotal role focuses on the initiation and upkeep of robust client connections, particularly for our KinderCare At Work clients, driving growth and fostering long-term partnerships. The ideal candidate will bridge communication between clients and field leadership, offering continual service advice and strategic recommendations to help craft and advance employee benefit solutions, including employer-sponsored childcare centers.

As Client Success Manager, you will be instrumental in welcoming new client engagements and fostering the integration of innovative childcare benefit programs. You'll drive growth for KinderCare At Work's ongoing client contracts and renewal processes, building and maintaining positive relationships with key organizational leaders, and providing dedicated corporate support across the client portfolio.

Responsibilities:

1. Orchestrate new client onboarding and promote adoption among field leaders.
2. Work closely with internal teams for flawless client relationship initiation and maintenance.
3. Aid the Business Development team in acquiring new client partnerships and chip in to the finalization of sales deals.
4. Handle the entire client contract life cycle, from engagement to issue resolution and renewal.
5. Collaborate with various departments to ensure service delivery and adherence to contractual obligations.
6. Assist field leaders in crafting strategies to improve center performance and meet client-specific objectives.
7. Offer regular client consultations and reports on center usage and financial health.
8. Conduct financial audits in collaboration with the accounting department, including budgeting and client financial assessments.
9. Supervise contract renewals, ensuring compliance and successful continuation of services.
10. Consult on KinderCare's comprehensive services, including employer-sponsored childcare and other program offerings.

Qualifications:

• Bachelor's degree or equivalent experience.
• Expertise in B2B client relationship management.
• A track record of improving client accounts through up-selling and cross-selling.
• Experience in service/solution delivery.
• Familiarity with the childcare sector is advantageous.
• Competence in handling sophisticated client interactions with integrity.
• Adaptability to change.
• Excellent communication and policy interpretation skills.
• Organized with adept time management.
• Computer proficiency and mastery of Microsoft Office suite.
• Willingness to travel up to 50%.

Our benefits meet you where you are.

Know your whole family is supported with discounted child care benefits.

Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).

Feel supported in your mental health and personal growth with employee assistance programs.

Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.

…and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.