Customer Technical Support

Job Title

Location: LOC7040 : Ground Floor, 10 Ferntree Place, Notting Hill VIC 3168, Australia

Job Type: Full time

Posted Today

Requisition ID: 30191010

Role Responsibilities

• Responds to customer calls, develops appropriate documentation and response plan for resolution of issues and sends issue to appropriate level to satisfy customer requirements.
• Uses technical knowledge to troubleshoot basic customer issues.
• Performs data mining, gathers, and analyzes data to improve efficiency in products and technical services.
• Develop and maintain knowledge base articles.
• Prioritize and manage several open issues at a time.

Role Purpose

• Cross-Functional Collaboration- Work closely with Product Managers, Sales, Engineering and Customer Service to resolve complex challenges and shape product outcomes.
• Make Real Impact- Solve real-world technical issues across software, hardware and network environments.
• Professional growth- be a part of a team that values continuous learning, proactive problem solving and ethical standards.

Minimum Requirements

• Minimum 3 years in a call centre or technical support role.
• Proven track record of delivering results and solving problems.
• Familiarity with Windows environments, remote desktop tools, SQL Database and networking.
• Experience with access control and intrusion systems is a plus.

Kidde Global Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.