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ROBOT Pilot - Customer Service - Remote Eligible
Operate remote tools to support autonomous robot navigation at customer sites
Remote
$14,000
USD / month
2 weeks ago
Keywords Studios
A global service provider for the video game industry, offering art, engineering, audio, localization, player support, and testing services.
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Robot Master
Due to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it.
POSITION SUMMARY:
As a Robot Master, you'll be working with cutting-edge technology to support autonomous vehicles (robots) in their day-to-day operations at customer sites (warehouses). Your main responsibility will be to operate a remote tool, ensuring the continuous operation of the robots. Using surrounding cameras and remote tool indicators, you'll make decisions about whether the robot can safely move forward or if any actions are necessary to help it complete assigned missions.
What would you be responsible for:
- Utilize remote control tools to constantly monitor and assist with robot navigation at designated sites, which operate 24/7 with varying hours.
- Ensure continuous support to designated sites, proactively identifying and addressing issues to avoid disruptions to production.
- Coordinate with colleagues to ensure there is always coverage at each site.
- Document accurate details of robot operations and report daily status during Daily Shift call.
- Create tickets for any issues encountered and escalate to Tier 2 support team member, if necessary.
- Identify critical issues and escalate to direct manager/next level as required.
- Identify opportunities to streamline customer/robot operations and make recommendations.
- Provide exceptional customer support experience to customers
- Take initiative in assisting internal teams with project-related requests.
- Help train new agents by shadowing and providing guidance.
- Manage time effectively and responsibly, prioritizing tasks based on urgency and importance.
- Follow established escalation processes to ensure timely resolution of issues.
- Meet or exceed departmental adherence goals by regularly completing assigned tasks in a timely and accurate manner.
ROBOT Pilot - Customer Service - Remote Eligible
Remote
$14,000
USD / month
Customer Success
About Keywords Studios
A global service provider for the video game industry, offering art, engineering, audio, localization, player support, and testing services.