Client Service Manager 客户服务经理
Keywords Studios
Role Overview
This role is aimed to cover the gap in the current workflow from sales to delivery, meet the Chinese customers' requirements, bring better customer experience. E.g., work with a bridge to link the multiple contact persons in overseas production to the customers in China, it is easier to level up the customer experience.
Duties and Responsibilities
1. Actively participated in client related meetings internally and externally with colleagues from different departments.
2. Conduct client meetings in the assigned territory when the sales team members cannot or hard to meet the client.
3. Regular meeting with all contacts in the assigned territory and delivery the information from the catch-ups to the related leaders and team members.
4. Work with teammates from different service delivery teams globally to respond to customers' requests.
5. Handle customer complaints and provide a satisfied solution together with the related service delivery team.
6. Maintain the assigned customer information in the CRM system.
7. Seldomly but possibly to work on client related admin tasks in a certain period of time.
8. Other tasks as required by the line manager.