Customer Service Coordinator

Customer Service Coordinator

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Role Overview

We are seeking a highly motivated Customer Service Coordinator to join our team. This is an excellent opportunity for recent graduates who are eager to start their career in a global technology company. In this role, you will serve as the primary point of contact for external trade customers and internal partners, ensuring seamless execution of pre-sales and post-sales service functions. You’ll leverage your communication skills, problem-solving abilities, and organizational talent to deliver exceptional service and support.

Responsibilities

• Interface with customers, logistics, manufacturing, and sales/service representatives to support a wide range of service and order-related functions.
• Provide front-line phone support, responding promptly to customer inquiries in Portuguese and English (Spanish is a plus).
• Manage end-to-end order fulfillment processes, including booking, processing quotes, monitoring inventories, and coordinating product deliveries.
• Respond to and resolve customer service requests such as order status updates, repair/calibration requests, product changes or returns, invoicing, contract administration, and lease management.
• Collaborate with cross-functional teams to resolve issues and improve customer experience.
• Ensure compliance with trade, logistics, and company regulations while maintaining accurate documentation.

Qualifications

• Education: Bachelor’s degree in Business, or related field (or equivalent combination of education and training).
• Language Skills: Fluency in Portuguese and English (Spanish is a plus) (written and verbal).
• Technical Skills:
• Familiarity with ERP/CRM systems and MS Office applications.
• Understanding of order management processes and international trade compliance is a plus.
• Soft Skills:
• Strong communication and problem-solving abilities.
• Excellent organizational and time-management skills.
• Ability to thrive in a fast-paced, global, and multicultural environment.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.