IT & Customer Success Specialist

Benefits-Plaza It & Customer Success Specialist

Benefits-Plaza is a cloud-integration platform within Keylane, active at the intersection of (pension) insurance and IT. The platform is used by intermediaries, insurers, and employers to manage employee data for employee benefits schemes.

Key About Your Role

As an IT & Customer Success Specialist at Benefits-Plaza, you are an essential link within our Delivery team. You set up salary correlations, connect employers and intermediaries to our platform, and answer customer questions in a professional and customer-friendly manner. You implement new employers and ensure the successful setup of pension and income schemes. You take ownership of the "initial set-up", monitor timelines, and manage customer expectations. You are also responsible for efficient workload management, where quality and customer satisfaction are always central.

Key About Your Team

You work in a compact, ambitious team in Rotterdam, where you work in a customer-oriented and hands-on manner. The culture within Benefits-Plaza is entrepreneurial and focused on collaboration and growth. You are given the space to develop as a professional and make an impact within a dynamic and innovative organization, part of Keylane.

Check out our blogposts and videos to see what it's like to work at Keylane.

Key About You

Of course, it's nice if you can tick all the points below. But if you miss a few? Don't let this stop you from applying. Ultimately, there is a lot to learn and motivation, eagerness, personality, and eagerness to learn are often the most important.

• Bachelor (HBO) work and/or thinking level;
• You are fluent in Dutch and preferably also English;
• You are precise in administrative actions, but not afraid to pick up the phone if necessary;
• You are customer-friendly and customer-oriented;
• You know your way around MS Office (Word, Excel, PowerPoint, etc.);
• It is an advantage if you are familiar with Payroll & HR Software, but this is not a requirement;
• It is an advantage if you have IT knowledge, but this is not a requirement;
• It is an advantage if you have knowledge of pensions, but this is not a requirement;

*A Statement Regarding Behavior (SRB) and reference checks are part of the application procedure.

Keylane Offers

• Initial gross monthly salary between € 2,800 and € 4,400 based on 40 hours;
• 8% holiday pay;
• Profit sharing;
• Pension scheme, with the option to contribute extra;
• Travel expenses: Receive a mileage allowance of €0.23 per km or an NS Business Card, which you can also use privately.
• 24 vacation days (with the option to buy extra) and 7 inclusive days that can be redeemed to take leave on days other than national holidays;
• Flexibility in your work environment: hybrid working with a free lunch at the office and a remote work allowance (€4 net per day + €35 net per month for internet);
• The possibility to work remotely from abroad for up to 2 months per year;
• The possibility to lease a bicycle through our bicycle lease program;
• A one-year contract that, if functioning well, is converted into a permanent contract;
• The opportunity to develop yourself in our own Academy through courses and training, both in content and on a personal level;
• An extensive vitality offer to help you stay healthy. Read more here
• An active community of Keylaners. Get to know your colleagues in an informal way at one of the organized activities. There is also a beer every Thursday afternoon in our in-house bar the BaaS.