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Customer Success Representative
Support customers in maximizing product utilization and driving revenue growth
Chicago
Entry Level
$64,430
– 88,430
USD / year
1 month ago
KEYENCE Corporation OF AMERICA
Provides factory automation solutions including sensors, vision systems, measurement instruments, and laser markers for manufacturing and R&D applications.
1 Similar Job at KEYENCE Corporation OF AMERICA
Customer Success Representative
Join KEYENCE as a Customer Success Representative
Location: Sales Office – Chicago, IL Total Compensation (Base + Bonus): $88,430
As a Customer Success Representative, you'll be the bridge between our Sales and Support teams—ensuring customers have a seamless experience with KEYENCE software. You'll play a key role in onboarding, training, and supporting customers while identifying opportunities to grow revenue.
- Become a subject matter expert in KEYENCE software products
- Onboard and train customers to maximize product utilization
- Maintain strong customer relationships and minimize churn
- Identify upsell opportunities and contribute to revenue growth
- Implement customer success programs and guide clients through them
- Provide post-sale support and resolve customer issues
Qualifications
- Bachelor's degree required.
- Programming experience in any language (required)
- Proficiency in Excel, including Pivot Tables
- Strong communication and relationship-building skills
- Ability to engage customers virtually via Teams, Zoom, or phone
- Highly organized and accountable
What We Offer
- Base Salary: $64,430
- Bonus Target: $24,000 annually (performance-based), paid quarterly
- Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
- Career Growth: Promote-from-within culture with base and bonus increases
Why KEYENCE?
- Recognized by Forbes as one of the World's Most Innovative Companies
- A global leader in factory automation and quality assurance solutions
- Operating profit of over 40% for 25 consecutive years
- A culture that invests in your success from day one
KEYENCE is an at-will, Equal Opportunity Employer.
About KEYENCE Corporation OF AMERICA
Provides factory automation solutions including sensors, vision systems, measurement instruments, and laser markers for manufacturing and R&D applications.