Customer Service Representative - Lethbridge

Customer Service Representative - Lethbridge

Customer Service Representative (Part-Time) 705 5th Avenue South, Lethbridge, AB Part-Time | Averaging between 12 - 20 hours a week | Days, evenings, and weekends | $17.00 per/hour

Start your journey with Red Arrow—where service meets adventure. Ready to be the reason someone smiles before their next big adventure? Imagine this: you're the first friendly face a traveler sees, helping them map out their journey, checking them in with a breeze, and getting them excited to hit the road. You're not just behind a counter; you're the travel guru, the problem-solver, and the ultimate trip cheerleader, helping people connect with their destinations, their loved ones, and their dreams.

At Red Arrow, now a proud part of the Keolis Canada family, we don't just move people across Alberta — we create stress-free, seamless travel experiences. Our Customer Service Representatives are the absolute heartbeat of what we do, ensuring every passenger feels welcomed and valued from the moment they step through our doors. If you're a people-person with a knack for making connections and a desire to help others on their way, then this is your boarding call!

What You'll Do:

• Greet and assist customers in person, over the phone, or online
• Book, change, and cancel ticket reservations
• Process payments and handle cash transactions
• Assist with bookings for On-Demand services for several different cities in Alberta
• Support customers with our online booking system
• Help with check-in, luggage storage, and boarding
• Answer inquiries with kindness and accuracy
• Keep the ticket office organized and stocked
• Perform light cleaning and basic administrative tasks

What We're Looking For:

• Flexible availability (days, evenings, weekends, and split shifts)
• Shifts may be schedule between 05:00 – 22:00
• A friendly, service-first attitude
• Strong verbal communication skills
• Solid problem-solving and decision-making abilities
• Quick learner with great attention to detail
• Proficient with Microsoft Office and comfortable using a computer
• Reliable team player who also can work well independently
• Employment is contingent upon receiving a favorable background check.

Bonus Points:

• Previous Customer Service Representative experience is preferred
• Experience in hospitality is considered an asset

Why Work For Us?

• Be part of Alberta's premier motorcoach company, trusted for comfort, safety, and outstanding customer service
• Join a positive, professional team where your work genuinely makes a difference
• Experience a supportive, family-like work culture
• Great for those seeking part-time work with purpose and flexibility
• Employer-paid parking
• Discounted travel on our luxury motorcoaches
• Access to an Employee Assistance Program (EAP) for wellness and support
• A role that supports work-life balance with flexible scheduling and a welcoming team

About Keolis: Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.