Systems Support Analyst

Systems Support Analyst

The City of Henderson announces an examination to create an eligibility list and to fill two (2) vacancies for the classification of Systems Support Analyst in the Department of Information Technology. This classification also exists in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year. Under general supervision, performs simple to moderate systems analysis, architecture, engineering, management and operations work in support of mission critical and citywide technology systems; performs related duties as assigned.

Implementing and supporting software systems in an enterprise environment

Troubleshooting technical environments including OS, network, and system software

Has a solid understanding of the Windows Operating system and exposure to what applications need to work (database, network connectivity, etc.)

Is a self-motivated people person with great technical skills who wants to make a continuously remarkable contribution to our team

Is excellent at customer service and follows up with customers to ensure they are satisfied

Is interested in finding the root cause of issues rather than just addressing symptoms

Is skilled in implementing project initiatives as both a project lead and a technical lead

Is skilled in relationship management and works very well with people in a team construct and individually

Actively cross trains with other, designated members of the team to provide for backup support

Salary and Benefits:

Competitive salary range $37.25 - $56.80 hourly; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity.

Base wage increase upon successful completion of Initial Probationary or Qualifying Period

Additional base wage increase and/or lump sum bonus

Work-life balance

The City of Henderson requires employees to reside in the state of Nevada with the capability of reporting to an on-site location timely, if required.

The expected schedule for this position is Monday - Thursday, standard day shift hours will be determined by supervisor (4 day work week).

Work schedules and remote work opportunities are subject to change.

This option for remote work is only available for incumbents who have completed their probation or qualifying period.

Paid leave and holidays

Leave and Holidays policy

Family and Medical Leave and Extended Leave Policy

Comprehensive benefits package for all full-time, regular non-represented employees including:

Medical, dental, vision, and life insurance

Health and Dependent Care Flexible Spending Accounts (FSA)

Long Term Disability (LTD)

Employee Assistance Program (EAP) Policy

Retirement Benefits

Nevada PERS (Public Employees' Retirement System)

Retirement Health Savings (RHS) Account

Deferred Compensation - 457(b) and 401(a) Plans

Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan

Public Service Loan Forgiveness Program (PLSF) through the Federal Government

Tuition and Certification Reimbursement Program, and much more!

Minimum Qualifications:

Bachelor's Degree from an accredited college or university in Information Technology, Computer Science, or a closely related field

Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development

Note: An equivalent combination of related training and experience may be considered

Must pass a nationwide fingerprint-based record check, and a wants/warrants check

Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every year. Must maintain certifications in NCIC/NCJIS as a condition of continued employment

Technical certifications related to specific job duties of assigned area may be required

Required Documents/Assessment Information:

Documents Required at the Time of Application:

1) Completed Employment Application

2) Resume

Assessment Dates:

Written Exam - Remote/Online (Weighted 40%) - Monday, October 27, 2025 (Best-Qualified Candidates)

Oral Board Interview - Remote / Online (Weighted 60%) - Thursday, November 6, 2025 (Top-Scoring Candidates)

Selection Interview - Remote/Online - Thursday, November 13, 2025 (Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.