Accounts Payable Customer Service Specialist - Remote Eligible

Accounts Payable Customer Service Specialist

Baptist Health is looking for an Accounts Payable Customer Service Specialist to join their team. This is a remote work position for candidates residing in KY or IN.

The Accounts Payable Customer Service Specialist is responsible for handling a high volume of inquiries from both internal and external customers received by telephone or email in the Accounts Payable Shared Service Center. The Customer Service Specialist attentively discerns requests, gathers data, analyzes and takes corrective action to resolve inquiries, escalates critical issues, and educates suppliers and Baptist locations on the Payables department policies and best practices for invoice processing. While representing the Accounts Payable department, the individual displays a high level of professionalism to maintain strong working relationships with Baptist locations, suppliers, and other departments.

Essential Duties

• Investigate and resolve questions, late notices, credit holds, disconnects, or discrepancies for suppliers or site locations utilizing the best practices established for invoice research.
• Research invoice discrepancies and work with Accounts Payable Specialists to resolve denied vouchers or alleviate voucher and payment holds.
• Examine and solve issues associated with vouchers or credit memos involving Accounts Payable Specialists when necessary.
• Analyze root cause of recurring processing and payment issues and collaborate with management team and Accounts Payable Specialists to identify solutions.

Qualifications

• High School/GED
• 3 years job-related experience
• Experience processing payables in a shared service/call center or a multi-location environment preferred
• Strong phone contact handling skills and active listening
• Advanced computer skills including proficiency in Microsoft Office Suite particularly Outlook and Excel with ability to perform V Lookups and create pivot tables
• Basic knowledge of Accounting and GAAP required with experience in healthcare preferred

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMINATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.