Customer Service Agent

Customer Service Agent

Regency Park, SA

Deliver top customer service via phone, email & digital

Join a friendly, supportive & down-to-earth team

Great training, career growth & no two days the same

With Kennards Hire You Can

As a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do – make our customers' jobs easy.

About the role

Are you passionate about helping people and love solving problems? Do you thrive in a fast-paced, phone-based role where every call is a chance to make someone's day easier? If so, we'd love to hear from you!

At Kennards Hire, we're all about making our customers "Raving Fans" – and our Customer Service Agents are at the heart of that mission.

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by:

• Answering calls and emails from customers needing equipment hire and support
• Providing quotes, placing orders, and helping customers find the right gear
• Assisting with organising deliveries, logistics, invoicing, and equipment troubleshooting
• Working closely with our operations teams to make our customers' jobs easy
• Supporting digital channels and promotional campaigns when needed
• Assisting with a variety of office administration
• Living our values: One Family, Fair Dinkum, Every Customer a Raving Fan, and Taking Hire Higher

About you

• Great communication skills – both written and verbal
• Confidence on the phone and a love for solving customer problems
• Strong attention to detail and administration skills
• Ability to multitask and stay organised under pressure
• Team player attitude and willingness to pitch in
• Basic computer skills (Word, Outlook, Excel)
• Previous customer service experience, especially over phone/email, is a big plus
• Available to start at 7.30 - 8.00 am including weekend shifts on a rotating roster

Join our team

• All the training and development you need to build a successful career with us
• Pathways to pursue your career, nationally and internationally
• Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
• Opportunity for profit share
• Great employee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.

If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you!

So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.