Operations Director - Managed IT Services
Keller Executive Search
Director Of India Operations
Our client is an established U.S.-based IT Managed Services Provider experiencing significant global growth, with a strategic focus on expanding operations in India. They deliver critical technology solutions to high-compliance clients in the healthcare and financial services sectors.
The Chennai location will play a pivotal role in their global service delivery model, operating a 24x7 Network Operations Center (NOC) and supporting teams across cybersecurity, finance, DevOps, and other mission-critical functions.
The Opportunity:
We are seeking an accomplished and dynamic Director of India Operations to serve as the senior-most leader in Chennai. This is a ground-floor opportunity to establish and scale operations for a thriving international company. You'll be responsible for operational oversight, cross-functional team leadership, talent strategy, and seamless collaboration with global stakeholders.
This role offers the unique opportunity to build something significant from the foundation up, establishing office operations, building high-performing teams, and creating a lasting impact in a key strategic market.
Key Responsibilities
Operational & Strategic Leadership
- Lead day-to-day operations supporting global service delivery
- Oversee 24x7 operations including shift planning, escalation management, and service quality
- Act as local executive representative ensuring alignment between India-based teams and global leadership
People Leadership & Talent Strategy
- Partner with HR and recruiting teams to attract and retain top talent across IT, security, finance, and operations
- Ensure effective workforce planning and coverage for round-the-clock operations
- Foster a high-performance, inclusive culture supporting learning and career development
Global Collaboration
- Work closely with global leaders to execute strategic initiatives
- Monitor and report on KPIs and operational goals
- Coordinate across departments and time zones
Governance & Compliance
- Ensure compliance with Indian labor laws, corporate regulations, and internal policies
- Oversee local facilities, administration, vendor relationships, and financial coordination