Information Technology Support Specialist

Information Technology Support Specialist

Keeper is hiring a talented Information Technology Support Specialist to join our IT team. This role offers a hybrid work schedule, working on-site a minimum of 4 days per week at our El Dorado Hills, California office.

Keeper's cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for providing the best in class support to Keeper's internal teams.

Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper's zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging.

The Information Technology Support Specialist will report to the Director of IT and work collaboratively with others in our IT department. You will play a crucial role in maintaining and troubleshooting Keeper's computer systems, hardware and software. This will be accomplished effectively through technical resolution, guidance and support.

Responsibilities

• Provide level-1 IT help desk support to Keeper employees distributed globally
• Provide on-premise support to employees and infrastructure physically located in Keeper's El Dorado Hills, California office
• Assist with desktop related projects while simultaneously maintaining day to day support functions
• Work independently and as part of a team to deliver IT services to employees and enable fulfillment of business objectives and service level agreements
• Setup and maintain Windows and OSX workstations and laptops, mobile devices and IT assets while ensuring the systems meet Keeper's strict security requirements
• Responsible for employee onboarding and offboarding tasks, including management and provision access to IT assets
• Maintains IT asset management tracking and conducts regular asset inventory audits
• Work with third-parties and IT vendors to implement, maintain and resolve issues to ensure delivery of IT services to employees
• Maintain physical security services, such as door access and camera systems in facilities
• Respond to and resolve IT service requests from employees and contractors
• Support of staff in many time zones may require work outside of normal business hours