Associate, IT Customer Support Analyst

Associate, IT Customer Support Analyst

Roles and Responsibility:

1. Delivery and installation of desktop assets and peripherals to end users. Including swap/replacement of leased/owned PCs at PC end of life. Arranging shipment of equipment as necessary.

2. Provide Desktop Incident Management support to users who are based in the office or working remotely.

3. Build/image/configure PCs for deployment to users, following standard processes.

4. Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.

5. Provide support of corporate mobile phones.

6. Provide support on hardware for meeting rooms.

7. Maintain and manage local hardware warehouse. Raise requests for desktop equipment as needed.

8. Point of contact for other IT services in local office (e.g. Networks, servers, etc.).

9. Provide status reporting to leads and management within the team.

10. Physical movement of hardware equipment is required as part of the role (i.e. moving around the office, into and out of storerooms, carrying where appropriate, etc.).

11. Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance with company policies, standards, and procedures.

12. Escalates incidents not resolved within established service levels.

13. Performs own work and provide assistance to others as directed.

14. Maintain good relationships with other staff that support the performance of your work and promote good morale.

15. Assist with vendor management as needed for any service-related issue (e.g. Dell, etc.)

16. Be a reliable source of IT information for users.

17. Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)

Required 3+ years' Experience in Desktop Support