Desktop Support Analyst

Desktop Support Specialist

We are seeking a skilled and customer-focused Desktop Support Specialist to provide technical assistance and support for incoming queries related to computer systems, software, and hardware. The ideal candidate will have hands-on experience troubleshooting end-user environments and maintaining IT infrastructure in a fast-paced business setting.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, configure, and maintain Windows and macOS operating systems
• Troubleshoot hardware, software, network connectivity, and application issues
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Manage Active Directory (user accounts, password resets, group membership, basic GPO support)
• Perform workstation imaging, deployments, and upgrades
• Maintain asset inventory and documentation
• Support VPN connectivity and remote access tools
• Escalate complex issues to appropriate IT teams as needed
• Deliver excellent customer service and maintain high user satisfaction

Required Qualifications

• 2+ years of hands-on desktop support experience
• Strong knowledge of:
  • Windows 10/11
  • Microsoft 365
  • Active Directory
  • Basic networking (TCP/IP, DNS, DHCP)
• Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (v4 preferred)

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.