Customer Service Representative

Customer Service Representative

Coordinates all aspects of wine order coordination as a member of the team in support of the warehouse and DTC customer service.

Essential Duties and Responsibilities:

1. Coordinates daily flow of order processing including AMS order entry, pick slip prints and ship confirmations.
2. Promptly respond to daily e-mails and phone calls from customers.
3. Provide consistent excellence in customer service to contacts
4. Work with warehouse staff to ensure all order deadlines and accuracy guidelines are met.
5. Work with trucking companies to schedule order pick up
6. Assist in billing transaction entry and customer response to billing inquiries
7. Assist in processing proper export documentation for international orders
8. Manage file imports and excel club files for DTC data and order flow

Required Qualifications: Experience:

• Related customer service or order management experience - preferred. Order processing or wine-related experience - preferred.
• Skills/Abilities:
• Exceptional customer service skills with strong attention to detail and commitment to excellence.
• High standards as well as excellent written and oral communications skills.
• Ability to work with all members of a dynamic team of high energy professionals as well as versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Strong problem-solving and analytical skills as well as the demonstrated ability to calculate figures and amounts is required.
• Proven business acumen skills.
• The ability to manage priorities and workflow, have good judgment with the ability to make timely and sound decisions with minimal supervision and coordinate multiple tasks simultaneously.

Computer Skills:

• AMS or other related system experience preferred.
• Microsoft Office with Excel skills required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.