Senior Technical Account Manager

Senior Technical Account Manager

Kasada is redefining how modern enterprises defend against automation abuse. We protect some of the world's most sophisticated Fortune 500 organizations, and we're looking for a highly technical, customer-obsessed Senior Technical Account Manager to join our mission.

This role is built for someone who thrives at the intersection of deep technical problem-solving, proactive customer leadership, and strategic influence. You will work directly with our largest and most complex enterprise customers—owning their success, guiding long-term strategy, and resolving high-impact technical challenges across distributed architectures, web infrastructure, mobile environments, and security ecosystems.

You will collaborate closely with Engineering, Product, R&D, and SecOps to deliver best-in-class experiences, while shaping the future of Kasada's platform through customer advocacy and technical insight.

What You Will Do

• Serve as the strategic technical advisor for assigned enterprise customers.
• Lead onboarding and complex implementation projects across web, mobile, CDN, and cloud environments.
• Diagnose and resolve advanced issues across HTTP, DNS, proxies, CDNs, JavaScript integrations, and distributed systems.
• Own escalations, incident coordination, RCA delivery, and ongoing system health checks.
• Conduct QBRs: present metrics, insights, architecture recommendations, and long-term roadmap alignment.
• Monitor customer environments for performance, anomalies, and optimization opportunities.
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success.
• Create and maintain detailed technical documentation and environment mappings.
• Proactively influence product evolution with customer-driven feedback and real-world technical insight.

What You Bring; Technical Acumen

• Strong proficiency with HTTP, DNS, CDNs (CloudFront/Akamai/ Section.io ), proxies, and web architecture.
• Experience writing/debugging JavaScript or TypeScript.
• Familiarity with cloud providers (AWS preferred) and macOS/Unix terminal workflows.
• Understanding of security architecture fundamentals and mobile SDK integrations.
• Ability to diagnose distributed system behaviors and performance anomalies.
• Exposure to data analytics tools such as Splunk or Tableau.

Customer & Communication Excellence

• Proven track record managing large, complex, or strategic customer relationships.
• Ability to translate deep technical concepts into clear, customer-friendly language.
• Strong presentation, communication, and stakeholder-management skills.
• Demonstrated empathy, advocacy, and a customer-centric mindset.
• Experience leading technical discussions, workshops, or QBRs.

Strategic & Enterprise Experience

• 3+ years in a customer-facing technical role within SaaS, cybersecurity, or related fields.
• Ability to balance tactical execution with long-term strategic thinking.
• Experience influencing product direction through customer insights.
• Success driving retention, satisfaction, and measurable customer outcomes.

Collaboration & Adaptability

• Effective partner to Engineering, Product, SecOps, and Leadership teams.
• Thrives in fast-moving, high-growth environments.
• Strong analytical thinking, curiosity, and willingness to challenge assumptions.
• Adaptable, resilient, and motivated by solving ambiguous and complex problems.
• Willingness to periodically travel for customer meetings and company events.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Foundational understanding of computer science principles.
• Proficiency in at least one programming language (JavaScript/TypeScript ideal).
• Strong problem-solving, structured thinking, and documentation habits.

$165,000 - $210,000 a year

The Benefits of being a Kasadian:

We want to ensure Kasada remains a great place to work and a place to do great work. It's important to us to build an inclusive environment where you can realize your full potential. We are a highly collaborative team regardless of location, placing a strong emphasis on our core values; and we have designed our benefits package so you can thrive, both inside and outside of work:

• A stake in Kasada's global success with equity/stock options
• Flexible working hours and arrangements - Create a schedule that suits you
• Support for growing families - Generous parental leave allowances and resources to help in the lead up, during and after parental leave.
• Resources for well-being to support your growth including our EAP - confidential counselling for you and your loved ones
• Birthday leave
• Wellness leave
• An action packed calendar of fun in-person and virtual events

Sound interesting? What's next?

Hit the apply button and one of our team will set up an exploratory, confidential discussion. We have designed our hiring process to be streamlined and thorough so everyone can make the right call on whether it is the right move for you. We are an inclusive team and this extends to all candidates that interview with us. Interviews are conducted virtually however if you want to come onsite - just ask! When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process, we want to ensure you are set up for success in every conversation.

Still with us? Just a little bit more…

Research shows that women and other marginalized individuals tend to only apply when they check every box. We're always keen to broaden our perspective, so if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch, we'd love to have a chat and see if you could be a great addition to the team! Please note: Kasada is an e-verify employer (US based applicants only)