Technical Support Intern

Information Technology Intern

The Information Technology Intern will support various divisions within the City of Wichita IT Department through a rotational internship. The intern will gain hands-on experience by working across multiple functional teams including Service Desk, Application Development, Application Support, Business Relationship Management, GIS, Data Science, Operations, Network, SCADA and IT Security. Work is reviewed by a full-time staff member, and professional project work is directed and reviewed by staff members in professional exempt roles. This is an educational internship requiring active enrollment in a higher education program throughout the duration of employment. The internship will be on a yearly basis for up to 2 years. This position will require background check and fingerprinting. Examples of Work Performed Service Desk - Learn first-tier technical support for end users - Assist with troubleshooting hardware, software, and network access issues - Log and track support tickets and resolutions Application Development - Assist in coding, testing, and debugging software - Participating in agile development cycles and sprint reviews - Assist the development team with documentation and QA tasks Application Support - Learn application functionality and user issues - Assist with responding to and resolving support tickets - Contribute to training guides and knowledge base documentation Business Relationship Management (BRM) - Collaborate with departments to gather business needs - Assist with requirement analysis and project scoping - Help evaluate performance metrics of IT solutions Geographic Information Systems (GIS) - Assist with collecting, analyzing, and managing geospatial data - Support mapping and data visualization tasks - Assist with GIS layers and databases Data Science - Learn to analyze datasets using tools like SQL, Python, or Excel - Assist in creating dashboards and reports - Assist in statistical and predictive modeling efforts Operations - Learn IT operations including system and server monitoring - Assist with asset management, patching, and system administration - Learn ITIL-based workflows like change and incident management Network Group - Learn configuration and maintenance of network infrastructure - Assist with monitoring switches, routers, and firewalls - Participating in network documentation and performance analysis SCADA - Assist in troubleshooting and maintaining SCADA components - Learn security and compliance practices for critical infrastructure systems - Assist with cybersecurity monitoring and incident response tasks IT Security - Assist with cybersecurity monitoring and incident response tasks - Learn vulnerability scanning and remediation tracking - Participate in maintaining security policies and awareness initiatives - Learn access controls and security configurations on systems and applications - Assist on basic audits of user permissions and software compliance - Assist with reviewing and applying security patches and updates - Document and track security incidents and preventative actions Requirements of Work Must be in a higher education program. Must be able to provide a current enrollment schedule each semester Strong communication skills both orally and in writing. Strong interpersonal skills. Ability to develop and maintain effective working relationships with associates, representatives of other organizations, and/or the public Logical and analytical thinking abilities Adaptability to different technical environments Ability to work independently and in a team Attention to detail and good organizational habits Willingness to learn new systems and processes Professionalism and respect for confidentiality Ability to follow est