Manage customer relationships and drive satisfaction through proactive communication and issue resolution.
Collaborate with internal teams to optimize solutions and improve customer experience.
Ensure service delivery excellence by monitoring performance metrics and identifying areas for improvement.
Requirements:
Bachelor’s degree in a related field (e.g., business, communications, computer science).
4-6 years of experience in technical operations or customer service.
Strong communication and interpersonal skills.
Proactive attitude and ability to work independently.