Sr Services Manager - Customer Service Management

Customer Technical Support Manager – Europe Region

GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. At GE Aerospace, we are committed to innovation, safety, and delivering high-quality solutions that power the future of flight. Working here means being part of a team that values collaboration, respect, and continuous improvement.

At GE Aerospace, you'll join a team dedicated to supporting customers across the Europe region with technical expertise and business solutions. Our culture emphasizes respect for people, teamwork, and a commitment to delivering high-quality results. Employees enjoy competitive benefits, professional growth opportunities, and a supportive work environment.

As the Customer Technical Support Manager, you will serve as the single-point focal for technical inquiries and business support for CT7/T700/F404/F414/F110 customers in the Europe region. This role requires travel and close collaboration with internal and external stakeholders to ensure operational excellence and customer satisfaction.

Key Responsibilities:

• Act as the single-point focal for all technical inquiries, providing timely and effective guidance to meet customer operational needs.
• Create and manage users in military and commercial technical data portals.
• Provide business support to assigned customers, including negotiations, concessions, and exploration of new business opportunities.
• Utilize Fleet Data Management systems to update regional CT7 fleet utilization (hours/cycles).
• Conduct and/or participate in business deal reviews, PCB technical reviews, SPMT safety reviews, and customer technical reviews.
• Collaborate with Lynn CT7/T700/F404/F414 and Evendale F110 technical, safety, and program leadership teams to provide customer perspective and input to critical business decisions.
• Travel to support customers in the Europe region, including training and customer conferences in the US and other locations.
• Navigate across customer and internal organizations (Customer Support, Product Support Engineering, Project, Services, Marketing, Sales, and Safety) to support customer needs.
• Own and negotiate Technical Assistance Agreements (TAA) with GE International Trade Compliance and the US Government.
• Manage Customer SalesForce Opportunities for regional customers and MROs (BAs, GTAs, etc.).
• Lead the implementation of daily management and standard work across the CT7 team with a focus on Safety, Quality, Delivery, and Cost (SQDC).
• Use structured problem-solving processes to find impactful solutions to complex problems.
• Collaborate with the BDI team to identify customer spare parts requirements and manage delinquencies.

The Ideal Candidate

The ideal candidate is a proactive leader with strong technical expertise, interpersonal skills, and a customer-focused mindset. They thrive in a fast-paced, matrixed environment and are eager to solve complex problems while driving impactful solutions.

Basic Qualifications

Bachelor's Degree from an accredited college or university. Minimum of 7 years of experience in a field service or maintenance position supporting GE rotorcraft/turbojet engines. Ability and willingness to travel as required. Ability and willingness to relocate to domestic or international locations to support business needs. Ability and willingness to successfully complete all requirements for domestic and international customer assignments.

Preferred Qualifications

Strong leadership, collaboration, interpersonal, and communication skills. Demonstrated ability to influence and engage stakeholders at all levels. Experience working independently and solving multi-faceted problems across teams and regions. Proficiency in managing commercial terms, conditions, and governmental regulations (e.g., TAAs, GTAs, Export Licenses). Familiarity with GE business review processes and CT7/T700/F404/F414/F110 customers. Proven ability to lead in a matrixed environment and influence GE customers and peers. Energetic eagerness to learn and apply new ideas and methods.

Additional Information

Travel required to support customers in the Europe region and attend training/conferences in the US and other locations. Background and drug screening required. Work authorization: U.S. citizenship required. Environmental notes: Exposure to manufacturing and operational environments.

Join GE Aerospace and be part of a team that's redefining the future of flight. Together, we'll deliver safe, high-quality solutions that make a difference.

Relocation Assistance Provided: Yes