Senior IT Technician 25 - 9 - 4

Senior It Technician

Position: Senior IT Technician, Leavenworth, Kansas

Salary: Level 20 $28.64-$33.56 (Full Time Benefits Eligible)

Leavenworth County Employees: May apply at the Human Resources Department, 1st Floor Suite 104, in the County Courthouse.

General Public: May apply at the Leavenworth Workforce Center, 515 Limit Street, Leavenworth, Kansas or EMAIL applications to hr@leavenworthcounty.gov or fax the application to (913) 684-1028.

Application may be found on the Leavenworth County website at www.leavenworthcounty.gov under Human Resources > Related Pages > Apply Here.

This position closes when filled.

Job Description Title: Senior IT Technician

Department: Information Systems

Pay Level: Level 20 Step 1-12

Exempt/Non-Exempt: E

Working Title: Senior IT Technician

Location: Leavenworth County Courthouse

Supervisor: Director, Information Systems

Supervises: IT Technician Positions

Percentage Of Time Accountabilities:

30% Assign helpdesk tasks to subordinate technician positions and monitor quality and timeliness of help desk operations.

25% Provide technical assistance for computer hardware and/or software failures or other related problems.

25% Performs configuration, troubleshooting and general maintenance of network infrastructure such as routers and switches.

10% Installation, troubleshooting and general maintenance of telecommunications cabling and infrastructure.

10% Perform installations and configurations according to specifications of operating systems, client software and application software. Perform placement and connectivity of personal computers and peripheral hardware such as printers, scanners, etc.

Scope: The employee in this class responds to requests for assistance which are channeled through the Help Desk and responds to requests as well as assigns tasks to subordinate technicians. These duties include hardware and software installations, modifications, troubleshooting and problem resolutions of information technology related issues. The employee is responsible for working directly with subordinate technicians and end users, providing excellent customer service and timely resolution of tasks assigned. The employee would maintain and support the telecommunications infrastructure, data network and network accounts. This employee works with direction from and reports directly to the Director of Information Systems.

Knowledges And Skills:

*Maintain confidentiality and adhere to data security policies and procedures.

*Knowledge of general information technology procedures and terminology.

*Knowledge of the placement and operation of the components of telephones, computers, printers, scanners and other information technology.

*Knowledge of tools and resources required of supporting information technology.

*Knowledge of installation and configuration of software.

*Knowledge of network connectivity: switches, hubs, adapters, routers, etc.

*Knowledge of telecommunications wiring standards.

*Skill in communicating effectively and professionally with administration and end-users.

*Self-motivated and reliable work ethics.

*Skill in identifying and resolving issues with information technology.

*Skill with desktop software applications.

*Skill in determining work flow priorities.

*Skill in professional telephone etiquette.

*Skill in writing clear and concise reports.

*Skill in typing.

Human Relations:

1. Responds professionally and timely to requests from staff and end users.

2. Communicates clearly.

3. Communicates the status of assigned tasks and availability of help desk operations.

4. Consults with management as necessary to resolve issues, report recurring issues or to receive direction on assigned tasks.

Illustrative Tasks: (This is not an inclusive list; other tasks/duties may be assigned)