Customer Service Representative
Kansas Staffing
Customer Service Representative
This position supports the activities and responsibilities of the Customer Service Department.
Job Duties and Responsibilities:
Respond promptly and professionally to incoming telephone calls and emails from Customers and Market Sales Reps
Responsible for account management for all assigned customers
Assist with reviewing assigned customer orders, requests and concerns and handle appropriately
Assist in entering orders and warranties, as needed
Research items; provide information and answers to customers questions
Proactively communicate to assigned customers through outbound projects (webinars, training, promotions, market calls)
Develop knowledge of product and services effectively and be able to convey information to customers
Provide timely resolutions to customers at all times
Understand and adhere to all established processes and policies
Monitor and track all open and pending orders of assigned customers
Document all daily activity in CRM database to track calls and emails to customers
Manage all outsourced product for assigned customers
Process credit memos
Communicate with factory representatives in a clear and professional manner
Complete, scan and file necessary paperwork
Audit orders to ensure compliance