Customer Service Representative

Customer Service Representative

Hours: 8am-4:30pm Monday-Friday

QPS Employment Group is hiring a Customer Service Representative for a company in Lenexa, KS. This is an associate to hire opportunity.

Customer Service Representative Responsibilities Include But Are Not Limited To:

• Act as the primary point of contact and internal advocate for assigned clients
• Manage and track client orders from initiation through final delivery
• Investigate and resolve order discrepancies, delays, or service issues
• Provide clear, timely communication regarding order status and resolutions
• Ensure accurate and timely billing and invoicing for all services
• Collaborate with operations, inventory, and billing teams to ensure smooth workflows
• Identify opportunities to improve client experience and operational efficiency

Customer Service Representative Requirements:

• Ability to sit, stand, and walk for extended periods throughout the workday
• Frequent use of a computer, keyboard, phone, and other office equipment
• Ability to communicate effectively in person, over the phone, and via email
• Occasional lifting of materials up to 25 pounds, as needed
• Ability to work in a warehouse and office environment with varying temperatures and noise levels
• Visual and auditory ability to monitor orders, systems, and communications accurately
• Strong problem-solving skills with a proactive, ownership-driven mindset
• Excellent written and verbal communication skills
• Highly organized and detail-oriented, even in high-pressure situations
• Ability to thrive in a fast-paced, evolving environment
• Comfortable learning and working with multiple systems and technologies