Customer Service Representative

Job Opportunity

Position Objective: Responsible for maintaining excellent communication and relations with clients of Etezazi Industries. Provide actual, current status on client work and set proper expectations and timelines allowing Etezazi to meet them.

Essential Functions:

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Ensure daily accuracy of shipping dispatch list.
• Assist team members to deliver products/services that meet or exceed the customer requirements.
• Provide proper response and compensation to customers on time.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Identify and develop problem solving methodologies to resolve customer issues.
• Communicate directly with shipping department for status-inventory control reports.
• Track work orders to ensure customer delivery dates.
• Any other duties assigned by upper management.
• Participate in AS9100 and other standards development and maintenance.
• Other duties, as assigned.